Customer Service
Show 16 jobs in Customer ServiceWhy Coupang Customer Service?
We exist to transform customers’ lives for the better. Our customers are the beginning and the end in every decision we make.
Our team connects with customers using our innovative technology and provides the support they need via phone, email, and chat 24/7. Our goal is to put a smile on millions of our customers each day from the moment they open the Coupang app to the moment they receive the product at their door.
If you are motivated to set new standards for the best customer experience, join us. Come build a customer-centric mindset and grow as a professional who impacts customers' lives.
Interview tips
Get answers about our application process and learn how to showcase your skills for the position of your interest. We are happy to help prepare your future.
Our culture
We're on a mission to revolutionize everyday lives for our customers, employees, and partners. We strive to create a world where people wonder, “How did I ever live without Coupang?” If you are driven by a passion to innovate, come join us on our journey to wow our customers.
Life at Coupang
Employee stories |
Meet Jenny — Translator at Coupang
Today we met with Jenny a Senior Translator in the Global Operations Interpreters & Translators (GOI) team who joined the company in 2017 and has been working at Coupang for about seven years.
Employee stories |
Meet OJ — Director of Rocket Growth Consumables
Hear from OJ, Director of Rocket Growth Consumables, on what his team does and the team’s culture. In today’s interview, OJ shares how Rocket Growth is a place for long-term career growth and a provider of opportunities for upward development.
Employee stories |
Meet Michael — Principal Brand Management in Taiwan
Coupang is reimagining the shopping experience with the goal of wowing each customer. We are looking for talents to help us lead Coupang’s expansion in Taiwan. We met with Michael, Principal Brand Management in Taiwan, to hear about his story.